Returns & Refunds

Return eligibility

Unless mandatory consumer law provides a longer period, an eligible product may be requested for return within 14 calendar days after confirmed delivery or pickup. The product must be unused, unopened, in its original sealed packaging, and accompanied by the order number or other proof of purchase.

Non-returnable items

Except where an item is defective, damaged, incorrect, or protected by mandatory law, the following are not eligible for return:

• Opened, sprayed, tested, used, or unsealed fragrances, oils, incense, cosmetics, or hygiene-sensitive products.
• Personalized, engraved, altered, bundled-after-opening, or made-to-order products.
• Gift cards, downloadable items, samples supplied as complimentary items, and products clearly marked final sale.
• Items returned without original components or in a condition that prevents safe resale.

Damaged, missing, or incorrect orders

Contact support within 48 hours after delivery if an item is damaged, leaking, missing, or different from the confirmed order. Keep the item, packaging, shipping label, and all contents until the review is completed. Clear photos or video may be requested so the store can verify the issue and determine replacement, refund, or another appropriate remedy.

How to request a return

1. Contact store support with the order number, product name, reason for return, and relevant photos.
2. Wait for eligibility confirmation and return instructions before sending or delivering the item.
3. Package the approved item securely with all original components. Unapproved or improperly packaged returns may be refused.

Inspection and refunds

Returned items are inspected before approval. Approved refunds are issued to the original payment method when reasonably possible. Store processing normally begins within 7 business days after approval; banks and payment providers may require additional time before the credit appears. Promotional value, discounts, and bundled pricing are reflected in the refunded amount.

Return shipping and exchanges

Return shipping or collection costs are the customer's responsibility for preference-based returns, unless the store agrees otherwise. The store covers reasonable return arrangements for verified damaged, defective, missing, or incorrect items. Exchanges depend on stock and destination restrictions; when an exchange is unavailable, an approved refund may be offered.

Cancellations and undeliverable orders

Contact support promptly to request cancellation. Cancellation is not guaranteed after packing or dispatch. If an order is refused, unclaimed, or undeliverable because of inaccurate customer information or repeated failed delivery, actual shipping and handling costs may be deducted where permitted by law.